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Investor Presentaiton

Navient Is Focused On Expense Efficiency Notable Items Impacting Total Expenses Compared to Prior Periods ($ In millions) Q4 20 Reported Core Earnings Expenses $269 Year over Year Change in Reported Core Earnings Expenses 14% Q4 19 2020 2019 $237 $973 $990 (2%) Restructuring & Reorganization Expenses Regulatory-Related Expenses $2 $9 $6 $20 ($9) $33 $6 Adjusted Core Earnings Expenses 1 $249 $244 $931 $978 Year over Year Change in Adjusted Core Earnings Expenses 2% (5%) Transition Services Agreement Costs Associated with Proxy Contest Matters $4 $11 $20 $1 $13 Comparable Core Earnings Total Expenses 1 $249 $239 $920 $945 Year over Year Change in Comparable Core Earnings Total Expenses 4% (3%) 1 "Adjusted" and "Comparable" expenses are non-GAAP financial measures. By using these measures, management can make better short-term and long-term decisions related to expense management and allocation. ©2021 Navient Solutions, LLC. All rights reserved. III 43
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