2022-23 SGI CANADA Annual Report
Strategic Direction
SGI CANADA's vision, mission and values are:
Vision
Transforming the insurance experience to promote peace of mind and safer communities.
Mission
We deliver profit and growth through exceptional customer and partner experiences.
Values
Integrity
Caring
We do the right thing by being accountable, honest, trustworthy and fair.
We make an impact through empathy, respect and staying true to our roots.
Innovation We transform our business through creativity, collaboration and continuous improvement.
Passion We are energized, engaged and inspired in the work we do.
Corporate Goals and Measures
Corporate Transformation is at the heart of SGI CANADA's current strategy. As SGI CANADA navigated its
transformation journey throughout 2022-23, it focused on:
• improving profitability and growth;
maintaining a positive customer experience;
.
improving long-term efficiency;
maintaining broker satisfaction; and,
•
improving change management and leadership effectiveness.
The Corporation uses a balanced scorecard approach to monitor performance towards these corporate goals and
provide a balanced evaluation of key financial and operational results. The Corporation's balanced scorecard uses
four perspectives: financial, customer, internal processes and organizational capacity. The balanced scorecard is
reviewed annually to ensure continued alignment with the Corporation's objectives.
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