Investor Presentaiton

Targeted approach to growing the services outsourcing sector 1 Regulatory Framework Update regulations in areas of key importance to industry Create regulatory incentives to attract new players Create a level-playing field by supporting competition 2 Human Resources Increase aptitude, attitude and retention of human resources ☐ Develop versatile (soft skills, customer service) and specialized (coding) capacities Create alliances between universities & firms to align the sector with the market (finishing schools) 3 Entrepreneurial Ecosystem ☐ Strengthen local providers (SME and supply chain programs) Attract foreign investment Promote the country as a provider of IT, BPO and KPO ☐ Consolidate institutional support IDB

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