ANNUAL INTEGRATED REPORT 2021 slide image

ANNUAL INTEGRATED REPORT 2021

14 ANNUAL INTEGRATED REPORT 2021 | AXTEL = With these solutions we manage to meet the specific needs of our customers, guaranteeing them mobility towards digital transformation, so they can achieve greater efficiency in their processes and face today's challenges. In mid-2021 we developed Cloud Express, a unique solution in Mexico that provides direct connectivity to the main national and international private and public cloud providers. This high- performance connection is independent of the customer's Internet network, providing high availability and lower latency for their needs. alestra TO ENSURE PORTFOLIO EXCELLENCE WE WORK IN PARTNERSHIP WITH WORLDWIDE LEADERS IN TECHNOLOGY MANUFACTURERS Likewise, this year we created a new line of business, Alestra Móvil, the first Mobile Virtual Network Operator (MVNO) in Mexico. With this business we entered the mobility market seeking to help companies move their capabilities, experiences, tools, and fixed technologies to mobile devices so they can control their operations from anywhere, guaranteeing the highest availability in the market and the highest level of security and flexibility. Alestra Móvil is the first high availability mobility solution thanks to its multi-operator network. We recognize that, in order to reach our end customers with solutions developed specifically for their technological needs, all Alestra's employees who intervene from pre-sales to operations must be experts. With this in mind, we developed a technology specialization strategy involving more than 650 engineers, thereby increasing the technical advisory level per service family. As a result, we achieved approximately 2,300 certifications with our various technology partners. We classify our customers into two sectors: the business market and the government market. If you require details of these certifications, please check the Certifica- tions section of this report.
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