Q1'22 Financial Update

Well established UK market position Total customers (mn) Loyal customers (mn) 23.5 0% 23.5 +4% 4.4 4.3 Mar-21 Mar-22 Mar-21 Mar-22 Digital customers (mn) 6.4 +6% 6.7 Mar-21 Mar-22 Digital sales/total: 83% (-3 pp YoY) ▸ Enhanced digital capability attracted a further >108 k digital customers during the quarter ▸ 75% of our refinanced mortgages were retained online ▸ 90% of current account openings and 99% of credit card openings were made through digital channels Santander (1) YTD data. + 00 8

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