Vittia Annual Report 2022

VITTIA Operational Excellence Program We also have an Operational Excellence Program, which is being developed gradually. This is a long-term project, with many different ramifications, for which we fundamentally seek to guarantee safe and efficient operation. The program aims to analyze the performance of the areas in the requirements established as essential to operational excellence. As a result, each area, operating unit and storage and distribution center has an express result from 0% to 100%, which demonstrates the current level of adherence to the best management practices, as well as the main opportunities to increase the result. Five priority pillars are applied, defined as "middle pillars," which support the program's method. And there are also the pillars of results. Within the established management principles, there is a causal correlation between the middle pillars and the result pillars, that is, meeting the requirements of each middle pillar significantly increases the potential performance of the indicators organized within each result pillar. In May 2022, work began to structure the Program's guidelines and standards, to achieve the Industrial Area's strategic objectives, seeking to improve planning, increase data reliability and support the structuring and monitoring of actions at the strategic, tactical, and operational levels, strengthening routine management cycles (PDCA and SDCA methods). For the year 2022, the objective was to build a management tool, focused on operational excellence, within a performance of managers based on the most effective management methods and practices, both in terms of results and routines. The project included a workshop, already held, for leaders (managers, supervisors, and coordinators), in order to involve managers in building the tool, aiming to create commitment and a sense of teamwork. MIDDLE PILLAR SUBPILLAR Sizing and skills Culture and people Transformative leadership Risks Risk vision Changes RESULT PILLAR Costs SUBPILLAR General Manufacturing Expenses (GGF) CAPEX Delivery Customer satisfaction Quality Environment Processes Systems and information Rules and procedures Definition and optimization Productivity, losses, and waste ESG Information and knowledge management Tools and systems Internal procedures Legal requirements Occupational health and safety Priority material topics References in the main market metrics on Organizational climate the subject Annual Report 2022 52

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