Investor Presentaiton

Sustainability – Social - Through our services, policies and organisational culture, Ausgrid delivers safe, reliable and affordable energy to our customers. We recognise that our infrastructure is present in all the communities we operate and that we have a large impact when things go well or when our service is interrupted Listening and responding to our customers 11 Each year our Energy Charter report will tell our customers how we are working to achieve the five principles, making sure we keep our customers at the centre of our decisions. This is informed by data-driven customer insights with the Customers at the Centre Project Fostering community trust 'Fostering Community Trust' which includes three priority programs; Building trusting stakeholder relationships; Basics done brilliantly customer service; and Fostering sustainable communities The objective of these programs is to better enable Ausgrid to address customer needs, deliver more collaborative governance, improve. Ausgrid's understanding of their emerging needs and then design services to meet them Energy Charter Annual Accountability Disclosure Report в 88 Delivering affordable, reliable energy choices We have been working to ensure our network meets the developing energy needs and choices of our customers. Between 2015-2019, there was: 28% total savings in Ausgrid network charges Financial Hardship Policy 13 Every five years Ausgrid also provides a regulatory submission to the Australian Energy Regulator who assesses our operational, maintenance and construction works plan and costs Our Revised Plan means: ⚫ lowered operating cost by $100m p.a. ⚫additional operational expenditure productivity improvements from 1 July 2020 Keeping our people, customers and community safe In FY19 we had an improvement from the previous year of a: 41% 14% decrease in decrease in lost recordable time injuries injuries 8 We also created Our Lifesavers, which are eight simple rules to add clarity to our highest risk tasks Commitment to Health, Safety & Environment Policy Managing our costs and network demand to make electricity more affordable We work with our Customer Consultative Committee to design new demand tariffs to make electricity more affordable. This resulted in fairer pricing structures in our tariff structure statement до Key: Supporting documents Affordability ԿԱՄ Health & safety Inclusion & diversity Customers & communities 2. Our Customer Consultative Committee includes representatives from eleven public advocacy, not for profit and other organisations. Better Ausgrid Together 4.14PP Inclusion and Diversity - our workforce reflecting our communities 5 @ Inclusion and Diversity Council is striving to have our workforce better reflect our communities. This is chaired by our CEO Our Reconciliation Action Plan outlines our commitment to advancing reconciliation and building relationships, respect and opportunities for Aboriginal and Torres Strait Islander peoples 54

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