2023 Highlights Digital Consumer Bank Europe
2023 Highlights
Branches
381
00
MA Employees
10,822
Total customers (mn)
5.9
Digital customers (mn)
3.5
Customer loans (€ bn)
35
Customer funds (€ bn)
49
Underlying attributable profit (€ mn)
674
هههه
ROTE
17.7%
Poland
'3rd largest bank and one of the most innovative
financial institutions in Poland'
E
Strategic priorities
Maintain Top 3 NPS position in a highly competitive digital market in Poland -
implementing the agenda from our customer roadmap to strengthen our position
Work to implement Total Experience, combining attention to the best employee and
customer experience. An innovative approach to experience management with a direct
impact on the bank's performance
Continue to optimize the branch network to increase the number of cashless branches
Optimize and automate repetitive processes with low added value for customers,
further exit form paper communication, migration of customers to service in remote
channels with new role of customer advisor in retail banking
Santander More information at https://www.santander.com/en/about-us/where-we-are/santander-polska
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