2021 Investor Day Presentation

Stable customer satisfaction In both brands, despite core platform transformation 12 Month TREND 42 Meridian. Company NPS Target: Set Target NPS 42.11228 Resp. 8 CSAT Gentailer brands - Meridian Energy Genesis Contact Energy Mercury Trustpower . . . . . . Gentailer average 6 16 Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar May-19 Aug-19 Nov-19 Feb-20 May-20 Aug-20 Nov-20 Feb-21 Source: Meridian Source: Meridian 12 Month TREND Company - NPS Target: Set Target POWERSHOP 100 0 9 CSAT - Challenger brands .... NPS 72 325 Resp. 7 Energy Online Nova Energy PowerShop Electric Kiwi Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Meridian. Source: Meridian Pulse Energy ...... • Challenger average May-19 Jul-19 Sep-19 Nov-19 Jan-20 Mar-20May-20 Jul-20 Sep-20 Nov-20 Jan-21 Source: Meridian 11 MAY 2021| 2021 INVESTOR DAY PRESENTATION 14

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