Investor Presentaiton

Operating Costs and Efficiency Cost to Income Ratio Trends Highlights Costs increased by 17% y-o-y to AED 942 million in Q1 2012 resulting from: AED 60 million staff costs Cost to income ratio (YTD) AED 20 million in other costs and depreciation Dubai Bank costs of AED 79 million - Offset by AED 25 million occupancy costs 37.6%37.4% 35.8% 38.5% 34.9% 33.7% 32.7%32.2% ,32.9% 32.2% 31.4% 30.7% Costs improved by 8% q-o-q to AED 942 million in Q1 2012 resulting from: - AED 14 million cost reduction in Dubai Bank AED 26 million lower depreciation charge Target CI Ratio of 33%-34% 35.7% 35.3% €3.8%33.4% - AED 17 million reduction in occupancy costs AED 33 million reduction in other costs The Cost to Income ratio for Q1 2012 decreased by 0.7% to 35.1% from 35.7% in Q1 2011 and by 0.2% from 35.3% in Q4 2011. In 2012, the cost to Income ratio is expected to be managed to the target range of c.33%- 34% Operating Cost Trends (AED million) Q1 Q2 Q3 Q4 Q1 Q2 Q3 08 08 08 880 18 Q4 Q1 Q2 Q3 Q4 Q1 20 8= 08 09 09 09 09 10 10 10 10 11 11 11 11 12 Operating Cost Components (AED million) 79 942 +17% 1,025 942 -8% 93 808 79. 558 60 6- 20 (26) 505 565 9 11 66 74 96 49 61 70 168 212 179 808 Q1 11 Q4 11 Q1 12 Q1 11 Staff Cost Occpancy Depreciation Other Cost Dubai Bank cost Dubai Bank Q1 12 Staff Cost Occupancy cost Depreciation Other Cost Emirates NBD 18

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