Strategic Business Opportunities and Technological Tailwinds
Digital Convergence
ChatBot
SOCIAL
MEDIA
Collect dues digitally
Digital Sl setup
Ready reckoners for
customer guidance
Continuous updates on
defaults
Collections
Service customers
digitally
Customer
Customer request
onboarding through
app/bot
Service
Instant customer-centric
request decisioning
Credit Card
RBLBANK
WhatsApp
www.rblbank.com
Acquisition
Organic lead flow through digital channels
Automated decisioning
Instant on-boarding
0
Build Relationship
Generate revenue and cross-sell digital
Acquisition, add-on requests through app
RBL BANK
80
Years In Your Service
ESTARUSHED IN 1943
Account
Management
View and service account related
details digitally
Card controls with user on handy
app
Offer fulfilment details & instant
redemption through app
Usage awareness/Fraud
awareness
Engagement
New age marketing through
WhatsApp, App, notification and
BOTS
Gamify and engage
Account analyzer & derived
offerings - upsell/upgrade or
offers
30View entire presentation