Investor Day
ACCELERATED GROWTH VIA:
Differentiated Customer Experience
Customer Experience
Create differentiated
position by delivering best
CX at all touchpoints,
enabled by digital
Actions Across Full End-to-End Customer Journey
Architects /
Designers
Channel Partner
Builder
Homeowner
LEARN
PLAN /
SPEC
QUOTE ORDER
RECEIVE
CARE
Builder and Consumer Brands
that Generate Pull
Engage Architects, Designers,
and Specifiers
PERPETUAL FUTURE-STATE
CUSTOMER EXPERIENCE
EXECUTE PLAN IN
AGILE FASHION
Reinvented End-to-End
Experiences for Builders,
Partners and Homeowners
...evergreen capabilities
roadmap and investments
required to deliver
to ensure continued CX
leadership, foundational to
our strategy
Enhanced customer experience will drive profitable organic growth
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