2Q 2023 Investor Presentation
Retail
Focus on building two customer franchises
Focus to date
Wealth Segments
Acquisition focused on
classic segments
Future
Focus
Gold, Platinum, Diamond,
and Private segment
customers driving
majority of deposits
Digital capabilities to
acquire customers
Initiatives Completed to
Date:
Key
Achievements
13/18 initiatives completed
2Q 2023 INVESTOR PRESENTATION
72%
Digitally-savvy
Affluent and HNW
2
Digitally-savvy
3
Youth
مصرف الإنماء
alinma bank
Customer experience
and operational
excellence
Alinma
Retail Vision
Experienced professionals
and self-employed Saudis
35-50 year-old
customers in the wealth
segment
Young Saudi professionals
and University students
18-35 year-old customers
in the wealth segment
Drive growth in deposits
Drive growth in Financing
Reinvent the experience
and improve multi-
channel delivery
Enhance experience
around digital journeys
and in-branch services
Elevate customer
engagement through
tailored services and
products
"Be the most digitally
advanced, fastest, and
most convenient Retail
Bank in KSA"
Launch of New Tailored Products
2Q 2023 Launched
Alfursan
miles Credit
Card
Launched real
estate finance Corresponding
without Title
deeds for
Added new
banks to
Alinma
selective RE
Express
developers
New Operating Models and Effective Processes
Distribution Expansion
29
10
1
TCR machines
Merged
branches
(20 YTD)
New
Private
Centre
(3 YTD)
Revamped
THATI (self-
service)
journey
Implemented
digital execution
for credit cards
(33%) and
personal loans
(24%)
Availed skip
payments option
for multiple
installments for
all Real Estate
Products
Implemented
in Q2
11/48View entire presentation