Investor Presentaiton
Patient Safety
Ensuring our patients' safety is crucial.
Therefore, we constantly invest in
maintaining procedures, fostering a
safe environment with integrated care
and encouraging the multidisciplinary
collaboration for problem solving.
In order to ensure that our guidelines
are complied with, we hold periodic
technical visits to the units to assess
patient safety procedures and
standards of management excellence.
We evaluate the compliance with Rede
D'Or São Luiz Care Practice Manual
and the hospitals' status regarding the
accreditation standards of that unit
(see more on page 86). At the end
of each technical visit, a report
is prepared with a score for the
compliance with safety criteria and the
unit is required to prepare an action
plan for improvements.
In 2021, we held 59 technical visits to
52 units to assess our units' safety,
conducted remotely or on a hybrid
model, without compromising the
quality of the evaluation. The NPS1 for
units receiving technical visits came
to 77. Clinical audits, which have also
been formatted to the hybrid mode,
encompassed 48 hospitals, 3,720
patients in the safe identification goal,
1,098 patients in the safe surgery
goal and 1,777 antibiotic prophylaxis
patients.
Safety perception Survey
Since 2014, we have been using
the Health Care Research Quality
(AHRQ) tool to evaluate employee
safety perception on teamwork,
leaderships, management support,
continuous improvement, feedback and
communication at every Rede D'Or São
Luiz hospital.
12 safety dimensions are evaluated in
a total of 42 questions. The purpose
is to internally assess safety culture
perception, which encompasses a set
of values, attitudes, skills and behaviors
that determine the commitment
OUR VALUE CREATION | Social and relationship capital
to health and safety management,
replacing guilt and punishment for the
opportunity to learn from one's mistakes
and to improve health care.
In 2021, all units met the estimated
sample (with 2% of sample error) and
we received 42,650 answers, from 55
participating hospitals.
In times of world crisis, we believe
that institutions that rely on good,
consolidated practices and a safety
culture achieved based on well spread
routines and in the long term have a
greater possibility of achieving good
results.
The overall score for patient safety
was deemed excellent or very good
by 69% of participants.
149 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021
1. Net Promoter Score
Strengths
The hospital management provides a work environment that fosters patient safety
The hospital management's initiatives show that patient safety is a priority
2021 Results
84%
83%
Hospital units work well together to provide the best care to their patients
76%
When there is a lot of work to be done fast, we work together as a team to complete the task
80%
At this unit, people are treated with respect
83%
We actively seek improvements to patient safety
91%
Mistakes led to positive changes in this unit
75%
When we make changes to improve patient safety, we assess their effectiveness
79%
My supervisor/department head (DOES NOT) ignore recurring patient safety issues
87%
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