MAXIMUS: INVESTOR PRESENTATION, Delivering Social Value to Citizens
CMS Contact Center Operations (CCO) Contract
Largest acquired contract; MMS served as sub since 2014
✓ The contract supports the federal exchange under the
Affordable Care Act and serves as the primary support
engagement center for Medicare also known as
1-800-MEDICARE
-
✔ Contract focused on efficiently handling general inquiries for the
federal exchange as well as general and claims-related
Medicare inquires
Consists of 11 customer engagement centers across the U.S.
We provide
24 hour operations, seven days a week, 52 weeks a year.
Annually, we will handle for Medicare and the federal
exchange:
✓ 40M+ phone calls
✔ 200,000 pieces of correspondence
250,000 web chats
This will now be the largest contract in the MAXIMUS portfolio
Ramping up for 2020 open enrollment
16 | MAXIMUS: INVESTOR PRESENTATIONView entire presentation