Investor Presentaiton

We've piloted solutions to reduce complexity IDR eSign Enrollment Navient launched a pilot program focusing on past-due FFELP borrowers to explore whether a simpler process could produce better results. Under the pilot, we made contact with the borrower, gathered salary and family information over the phone, and then pre-populated the IDR application. We then securely transmitted the pre-filled application to the borrower for electronic signature. This program is available to assist past-due borrowers across the FFELP and Direct Loan portfolio. The eSign pilot nearly tripled IDR application return rates Repayment Guide for New Graduates Navient created a personalized report to help new-to-repayment borrowers to compare their options. NAVIENT Department of Education Loan Servicing You're about to start repaying your loans - are you in the right plan for you? Not sure? We can help. We've created a simple guide that will assist in building repayment strategies, outlining options, and understanding the best way for you to manage your federal student loan payments. Completion Rate (%) 80- IDR application process return rate 2.6x higher 71% 60- 40- 20 20 0. 27% Normal process- within 60 days eSign- within 10 days Log in to your Navient inbox today to check it out! Create an account if you haven't already done so. Reminder: you'll be receiving your first statement shortly. Don't delay - create your repayment strategy today! View your guide today! 55% return the application within a single day. 71% of applications completed within 10 days. Tips and resources Income-Driven Repayment (IDR) plans and loan forgiveness Payments under an IDR plan are based on your income, family size, and loan program. Under certain conditions, your monthly payment could be as low as $0. Take a look at a few examples of how an IDR plan might work for you. ©2021 Navient Solutions, LLC. All rights reserved. 38

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