Investor Presentaiton
Best-In-Class, Local Approach To Operations And Investing
Local, high-touch service with eyes in markets enhances control over asset quality and the resident experience
20 Field
Central strategy, tools, and oversight
investment
personnel
86,580
homes¹
~1,000
Field ops
personnel
covering 33
home pods
Collaboration
Differentiated Approach
Local resident service, leasing, and investment/asset
management, with centralized oversight and tools
Proactive resident care and asset preservation
Collaboration between operations, investment, and asset mgmt
teams to identify opportunities and drive consistency
In-house accountability for every step of the resident journey
and life of the home
Home-by-home asset management decision making
Scale in markets to enhance efficiency and intel
vationes
Superior Results
Average resident satisfaction score of over 4.4 / 5.0 in TTM
Better Business Bureau accredited with an A+ rating
TTM Same Store turnover rate of 22.6% at 1Q23
Same Store average occupancy of 97.8% at 1Q23
Residential sector-leading SS-NOI growth in each of the last six
calendar years (6.6% per year on average)
(1) Includes 83,010 wholly owned homes and 3,570 homes owned through joint ventures that are managed by Invitation Homes, as of 1Q23.
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