IDFC FIRST Bank Merger Performance and Strategy Update
Board of Directors: COO Profile
Section 10: Board of Directors
MR. Madhivanan Balakrishnan - EXECUTIVE DIRECTOR
Mr. Madhivanan Balakrishnan is the Chief Operating Officer (COO) of IDFC FIRST Bank. He is a customer focused and respected
industry thought leader with a broad expertise across business development, operations, customer insights and technology. He
brings a wealth of operational, technical and marketing experience across diverse industry segments such as banking, insurance,
FMCG, durables and IT & ITES.
Mr. Madhivanan Balakrishnan has established a track record of building new businesses, driving sustainable growth and realizing
value in diverse and dynamic market situations. He has also been involved in successful business turnarounds and delivered
engaging and insightful transformation in organizations.
Prior to his role as COO at IDFC FIRST Bank, Mr. Madhivanan Balakrishnan was Chief Technology & Digital Officer (CTDO) at ICICI
Bank. He has also served as a Managing Director and Global CEO of 3i Infotech Ltd., an IT product and services company with
strong expertise in the ERP and BFSI segment. He was also Executive Director at ICICI Prudential Life Insurance Company.
Mr. Madhivanan Balakrishnan holds a Bachelor's degree in Chemistry from Mumbai University, and PGDM in Marketing from the
Indian Institute of Management, Calcutta.
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