Investor Presentaiton
Operating Expenses
4Q21
FY21
(RM 'mil)
Personnel
Q-o-Q
Y-o-Y
BAU^
BAU^
1,349
2.8%
5,348
4.0%
Establishment
234
10.3%
881
Technology.
343
6.1%
1,303
(6.4%)
15.0%
Marketing
66
39.9%
174
(18.5%)
Admin & General
383
43.0%
1,232
(8.3%)
Total
2,375
9.8%
8,938
1.8%
Cost-to-Income Ratio
YoY
+4.1%
JAW
-1.4%
-1.6%
+3.1%
+6.4%
51.8%
52.6%
53.4%
51.7%
48.6%
FY17
FY18
FY19
FY20*
FY21^
> Opex +1.8% YoY with higher
Personnel and Technology
investments, partially offset by
lower Establishment and A&G
> QoQ +9.8% from year-end accrued
expenses mainly from Technology,
Marketing and A&G
FY21 CIR improved to 48.6%
(-310bps) from strong cost controls
Σ
*
Notes: Excludes FY19 transformational cost of RM366mil; Impairment and write off of intangible assets of RM6mil
^ Excludes: 1Q21: Exceptional items of RM46 mil; 2Q21: Exceptional items of RM247 mil; 3Q21: Exceptional items of RM104 mil; 4Q21: Exceptional items of RM85 mil
* Deposit insurance cost for Thailand and Indonesia has been reclassified to NII and comparatives have been restated
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