Wholesale Banking - Positioned for Growth
Endnotes on Slides 11-12
TD
Slide 11
1. Canadian Personal and Commercial: based on Canadian Personal & Small Business banking. U.S. Retail: based on U.S. Retail and Small
Business banking.
2. Active digital users as a percentage of total customer base. Canadian Personal & Small Business Banking excludes TDAF loan only customers.
Active digital users are users who have logged in online or via their mobile device at least once in the last 90 days.
3. Please refer to Slide 5, Endnote 9.
4. Canadian mobile sessions represent the total number of Canadian Personal banking and Small Business banking customer logins using a mobile
device for the period. U.S. mobile sessions represent the total number of U.S. Retail banking and Small Business banking customer logins using
a mobile device for the period.
5. Self-serve share of transactions represents all financial transactions that are processed through unassisted channels (Online, Mobile, ATM, and
Phone IVR).
Slide 12
1. #1 in RepZ Responsibility Index amongst Canadian banks, per Kantar BrandZ Perspective on Corporate Reputation, Banking and Financial
Transactions, Canada, 2022.
2.
3.
For 2023, TD Bank ranked #1 in Small Business Administration (SBA) lending in Maine-to-Florida footprint for seventh consecutive year. Lenders
ranked by the U.S. SBA based on the SBA's data for the units of loans approved during the period October 1, 2022 to September 30, 2023.
For 2022. TD measures employee engagement using the TD Pulse Survey, which asks colleagues to rate their level of commitment and
connection to TD across 3 dimensions (intention to stay, pride in working at TD, and job satisfaction) on a scale of 1 to 5: Strongly Disagree (1),
Disagree (2), Neither Agree Nor Disagree (3), Agree (4), and Strongly Agree (5).
4. For 2022. Based on achieving the 75th percentile of a 3-year rolling benchmark provided by Qualtrics, updated annually, consisting of over 600
companies and 10 million responses, spanning geographies and industries.
5. $528 million total cumulative donations from 2019 to 2022. For additional information, refer to the 2022 TD Ready Commitment Report.
6. 2018 to 2022. For additional information, refer to the 2022 TD Ready Commitment Report.
7. For additional information, refer to the 2022 ESG Report.
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