Albania: BPO Industry Profile
a
What are the trends in the European nearshore market?
Norway-USD (Bn)
O
2.2
2.2
•
As globally, IT forms a bigger part of
outsourcing spend in Europe
•
Germany & United Kingdom are the
Sweden-USD (Bn)
UK-USD (BN)
O
ITO
8
BPO
6.6
O
4.6
Germany-USD (Bn)
5.4
Switzerland-USD (Bn) 6.6
2.6
Location of outsourced services
United Kingdom
Sweden
77%
10% 14%
•
87%
9% 5%
Norway
Germany
80%
10% 10%
65%
21%
14%
Finland
74%
18% 8%
0%
20%
40%
60%
80%
100%
Onshore
Nearshore
Offshore
•
leading outsourcing spenders in
Europe, along with Norway and
Sweden
Automotive & Aerospace (USD 12.9
Bn), Banking & Financial Services (USD
22.4 Bn), Government (USD 12.9 Bn) &
Telecommunications (USD 26.3 Bn)
were the largest spenders among the
industry verticals
European companies prefer
nearshoring to offshoring
Out of the verticals,
Telecommunications, Oil and Gas and
Life Sciences had the highest
propensity to 'near-shore' their
services
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