Our Digital Consumer Bank Pitch

NII and fees continued to recover in Q4 ... NII evolution Constant EUR mn Net fee income - breakdown by Global Business As % of total Group1 +1,902 2020 vs. 2019 Q4'20 vs. Q3'20 31,590 +257 31,994 Retail Banking -11% 0% -1,240 -516 15% WM&I 0% +5% +2% vs. 2019 54% 31% SCIB +12% +6% Total Group -5% +3% 2019 Volumes Rates Regulatory Other impacts 2020 NII increased from higher lending and deposits volumes Recovery in the quarter supported by acquiring, WM&I and SCIB Santander (1) WM&I considering total fees generated by insurance and asset management, including those transferred to the commercial network (Retail Banking) 55

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