BBVA Bancomer/2018 Annual Report

Agile BBVA Bancomer adopted the Agile methodology in 2015 to further enhance the customer's Unique Experience, to respond to new challenges and remain at the forefront of the banking world. The methodology allows teams to work and organize themselves by identifying milestones on the path to achieving their objectives. Not only does it allow the Bank to develop new quality products and services tailored to the needs of customers-whose priorities are changing at an ever-increasing speed- but it has also been adopted across all areas of the Bank, thus making us more agile and results-oriented in our daily activities. We work hard on various fronts to, disseminate and champion the Agile methodology across all areas of the Bank. Agile Centre of Excellence (ACE) To ensure the sustainability of the Agile methodology within the Bank, the ACE helped set up two squads: "Unique Experience" and "Sowing Agile", where coaches discuss improvements and arrange workshops, forums and courses for Bank employees. The result was as follows: . • New coaching clinics, at which employees can consult the coaches on how best to implement and entrench the new approach to work. Simulations: Learning from Scrums or Kanban through interactive dynamics. Challenge your coach: constructive talks with coaches to brainstorm innovative ideas. • Community of practice: employees attend this forum to share their knowledge or the tools they use at work. •Workshops on effective communication, Kanban and programs, among other topics. In 2018, the Maturity Model was created from the SHU (learn) - HA (grow) - RI (transcend) method, based on a Japanese martial art that describes the stages of learning. The ACE created policies tailored to BBVA Bancomer for each level of team maturity and these policies can be used to measure the adoption and understanding of the framework. The Agile methodology at BBVA Bancomer comprises the following elements ⚫ SQUAD • SCRUM PROGRAM PORTFOLIO ЗМОЗИ КО 42 42

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