IndusInd Bank Financial Performance

Digital transaction intensity continues to grow and more and more of existing business moving digital Driving Superior Customer Experience and Engagement Indus Merchant Solutions Play Store App Rating 4.3 Transforming existing lines of businesses 30% YoY growth in 69% growth in mobile Indus Mobile MAU* txn. Volumes (Aug 23 vs Aug'22)# 118% YoY growth in Indus Merchant Solutions Indus Mobile Play Store/ AppStore Rating 4.0/4.4 76% of service requests processed digitally 1.4X growth (Aug'23 vs Aug'22) in mobile txns. compared to industry# MAU 37% YoY growth in Whatsapp Banking Registered Base 97% of savings accounts opened digitally 122K+ clients on boarded using VKYC every month across SA, FD, Cards, PL 48% of savings accounts digitally unassisted 97% of mutual funds sourced digitally 100% of life insurance sourced digitally 88% of non life insurance sourced digitally 96% of credit cards sourced digitally; 10% unassisted 73% of personal loans sourced digitally; 12% unassisted 64% of current accounts opened digitally 93% of Small Business Banking (upto 2 cr exposure) sourced digitally = MAU Monthly Active Users; # RBI Data ** 64% of Retail Forex digital via indusforex Digital Unassisted refers to customer initiated and Do It Yourself led % from retail customers (excluding clients of Bharat Financial and Vehicle Finance Division) 35 Indusind Bank

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