Investor Presentaiton

Executing on our strategy Purpose We make your world a safer place Strategy Create a stronger, more resilient IAG People Strategic Pillars O Evidence ~132k net customer growth in DIA Grow with our customers Brand rationalisation in WA and SA Our people are the difference: bringing our purpose to life and delivering our strategy Retention rates ~90% to 95% in DIA motor and home & -80% to 90% for NZ Direct motor and home Build better businesses IIA FY23 insurance profit of $209m, on track for at least $250m insurance profit in FY24 Disciplined cost management with admin ratio reduction of 90bps Create value through digital Enterprise Platform rollout ANZ personal lines on Enterprise Platform from July 2023 くく Good progress Manage our risks Reinsurance renewals successfully completed in a challenging market Quota share arrangements locked-in, delivering materially consistent financial outcomes Further Business Interruption provision reduction of $200m in 2H23 Finalisation of pricing and payroll remediations Trade credit / Greensill Good progress Progressing iag

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