Financial Performance Update Q3'22

Sustainable growth of the customer base, with a significant increase in loyal customers Total customers (mn) Loyal customers (mn) Digital customers (mn) +11% +14% +9% 57.7 8.6 51.8 19.9 7.5 18.2 Sep-21 Sep-22 Sep-21 Sep-22 Sep-21 Sep-22 Digital sales/total¹: 54% (+1 pp YoY) ▸ Integrated sales channels combined with a personalized offering for each customer profile allow us to enhance customer experience ‣ 68% of new customer acquisitions made through digital channels ▸ Mobile customers: +9% YoY ▸ Focus on enhancing customer experience by streamlining offerings and processes (1) YTD year data. Santander 8

View entire presentation