Multi-layered Marketing Infrastructure Expansion Plan
Customer Focused and Customer Centric
After Sales
Servicing
Team - On
Company's
Books
• 13 service offices
• 43 officers attending technicians
• 417 technicians to attend
complaints spread across every
state
• Periodical training on products
for better quality service
Mobile app
CERA
Mobile app
for trade as
New CRM
module
for
customers
to register
complaints
well to
register
complaints
of their
clients
Complaints
closed
within 1 to
2 working
days
Nationwide
Toll free
number
1800 258 5500
Servitium CRM
User Registration
Varrancy
Fangetration
State of Service
Bloquest
Customer App
Produe
Registration
Service Re
Feedback
Customer
Exaation/
Cemecer
Branded App
Google Play
App Store
Servitium CRM>
Dealer App
Customer
Dealer
Registration
Product
Registration
BITTON
Registration
Warranty
Registration
Service Request
Customer
Branded App
Google Play
App Store
Customer App
Dealer App
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