Investor Presentaiton
COVID-19: Impacts and Our Response in Mainland China
■
Reluctance to have face-to-face meetings
Impact on Activity
People generally avoiding public places
Slump in retail and business activities
Agency Support
New Initiatives on Recruitment, Retention
and Customer Engagement
■
☐
Customer and Community Support
Customer Care
Simplified and convenient claims service
Extra coverage and special case management services
Special subsidy benefit for eligible customers
Community Support
☐
Online customer engagement programmes
☐
Sales
Online product promotion campaigns
Recruitment
Agency
Management
☐
Enhanced Instant Buy sales portal enabling
Air Sign remote signature solution and e-payment
Online recruitment activities
End-to-end online process for selection, interview
and contracting
Live online morning meetings
Online training and coaching
Special retention and caring programmes
Complimentary one-off lump
sum death and disability benefit
BELS
for eligible medical workers
Donation of medical supplies
to Hubei Province
Donation to The Amity
Foundation and WeDoctor
helping people in need
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