Investor Presentaiton

41 0011001 1001 11 10110 0 10011 Enterprise transformation MODERNIZATION INITIATIVES عمالها 111111100 1110 00000001 6/28/22 Business services at scale Modernized customer support infrastructure Advanced digital capabilities Specialized centers of excellence WILL DRIVE $1B OVERHEAD REDUCTION IN SUPPORT OF OPERATING MARGIN TARGETS Efficient capital allocation will drive higher returns 22 42 CASH FLOW PRIORITIES 1. Invest in high ROIC opportunities 2. Maintain a healthy balance sheet 3. Higher returns to shareholders FY25 TARGETS +200 bps ROIC⭑* CapEx 6.5% of revenue Minimum BBB/Baa2 credit rating ► Pension liability management 25%+ Dividend payout* Residual capital for share repurchases *Non-GAAP financial measure; see appendix for more information 21

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