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Investor Presentaiton

CASE STUDY - HOW WE MEASURE AND COMMUNICATE 4 EXTERNAL REPORT CARD REPUTATION INDICATORS TRACKING OF EXTERNAL ESG RATING PERFORMANCE Context: Our reputation indicators identify our key weakness, scrutinised in the Royal Commission, as our failure to always responsibly deliver products and services, e.g. fees for no service. DJSI¹ 0 MSCI² CCC Sustainalytics³ Severe ISS-oekom4 D- Bank industry median, 43 83 87, Highest bank 100 ANZ A AAA Medium risk, top 19th percentile C+, Best banking peer Negligible A+ Outcome: Reputation indicators for ANZ and other major banks show long-term, mid-range rank among major corporates, followed by 12 months of decline throughout the Royal Commission. All indicators are consistent. Relevant ESG target: Group scorecard, maintain strong performance on Dow Jones Sustainability Index. 1: 2018, Dow Jones Sustainability Index; 2: ESG Rating, December 2018, MSCI ESG Research; 3: ESG Risk Rating Report, April 2019; 4: Corporate Rating, April 2019, Institutional Shareholder Services - oekom. ANZ 18
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