Investor Presentaiton
Good progress in product offloading to digital channels
PRODUCT OFFLOADING*
THOUSANDS
299
390
367
374
213
29.1%
28.4%
21.7%
2Q21
35.0%
33.8%
3Q21
4Q21
1Q22
2Q22
I Number of products activated digitally
Offloading rate
* Mainly comprises card, deposit, and loan activations in digital channels.
Continuously developing our digital products
and refining end-to-end digital journeys. The
functionalities of our digital channels are
updated every two to three weeks
Redesigned deposit activation flow launched
at the end of 2021
Offers Hub added to our mobile app at the
end of 2021, with personalised offers driven
by our recommendation engine
Insurance marketplace launched in the first
quarter of 2022
Product
15
Planned product
34% offloading rate (c.36%) offloading rate by
in 2Q22
the end of June 2022View entire presentation