Scotiabank Investor Presentation

Overview - Shared Services Concept ✓ Distinct business units (Centres of Excellence) to undertake support/administrative functions that are critical to the overall success of the business. About enabling business units to focus on their key processes thereby enhancing customer and employee experiences. ✓ Provides common management of important support functions/services, increases operational efficiencies and provides more consistent application of controls. ✓ Comprises of two arms - transactional processing and consultative support. ICC Cricket World Cup WEST INDIES 2007 Scotiabank OFFICIAL SPONSOR EFFICIENCY PLATFORM Investor Presentation, 29 January 2007 Mello

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