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Investor Presentaiton

Business Model Customers National Distribution channel Servicing/ Administration Manufacturing 0800 169 0172 Telephone and Internet OVER 257 THE GALL insure first direct RENAULT insurance Direct Marketing Affinity Contact centres ERS 86% Local JARDINE LLOYD THOMPSON Imer Seniors equity equity INSURANCE BROKERS Mator & Home Insurance Alexander Forbes Transfers Face-to- Face Branch network Panel ERS 48% 52% Panel 14%

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