Investor Presentaiton
Digital Opportunities
Policy Issuance
12.8 Mn Policies sourced
96.8% policies issued
electronically in H12023
(97.3% in FY2022)
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Cloud Adoption
First large insurer to move all
core applications to the Cloud
Improved agility, increased
reliability and continuous
innovation
Claims & Servicing
1.3 Mn Claims honored
79.9% Motor OD Claims
through Instaspect in
September 2022
(84.5% in March 2022)
Claims NPS of 59 in Q12023
(56 in Q42022)
ICICI Lombard
Nibhaye Vaade
Dynamic Workforce
14.0% Headcount productivity
CAGR (FY2008 to FY2022)
End-to-end digital enablement for
hybrid and part-time working
Al & ML Solutions
61.2% of group cashless claims
approved through Al in
September 2022
(59.3% in March 2022)
82.9% STP of motor break-in
from Self Inspection app in
September 2022 (84.6% in
March 2022)
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