2019 Interim Results Credit Presentation
Strategic Priorities: Transform the Bank
2019 Interim Results Credit Presentation
Culture
H1 2019 Progress
Systems
Business model
•
Colleague engagement continuing to improve, up +7% since 2017
Target Outcomes
•
•
Continue to create a leaner, simplified and agile organisation with 70% of end
state spans and layers structure completed to date
ATM and debit cards successfully migrated to new platform
Mobile app technical version produced ahead of customer launch later in 2019
Automated over 100 business processes through robotics, reducing
operational risk and processing times, improving efficiency and customer
experience
Exit from Credit Cards, unprofitable ATMs and Current Accounts in the UK
• Strengthened culture
Cost base to reduce to
c.€1.7bn in 2021
Absolute cost level
declining year-on-year
to 2021
Income growth
Bank of Ireland
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