Investor Presentaiton

International Banking Positive operating leverage and strong balance sheet growth YEAR-OVER-YEAR HIGHLIGHTS1 $MM, except EPS1 Q4/19 Y/Y Q/Q Reported • Net Income² $733 +1% (6%) Pre-Tax, Pre Provision Profit $1,579 +12% (3%) Revenue $3,374 +10% 0% Expenses $1,795 +7% 3% PCLS $502 +27% +8% Productivity Ratio 53.2% (170 bps) +130 bps Net Interest Margin³ 4.43% (9 bps) (2 bps) PCL Ratio4 1.34% +29 bps +10 bps PCL Ratio Impaired Loans4 1.26% +6 bps (10 bps) • Adjusted 5 Net Income² $781 +4% (4%) Pre-Tax, Pre Provision Profit $1,662 +14% (1%) Expenses $1,712 +6% +1% • PCLS $502 +27% +8% Productivity Ratio 50.7% (230 bps) +40 bps • ADJUSTED NET INCOME 25 ($MM) AND NIM³ (%) 4.52% 4.52% 4.58% 4.45% 4.43% 805 787 815 781 746 Q4/18 Q1/19 Q2/19 Q3/19 Q4/19 • Adjusted Net Income up 4% 2,5 and Adjusted PTPP up 14%5 on a constant currency basis Alignment of reporting period and the impact of closed divestitures reduced net income growth by 5% o Strong growth across the Pacific Alliance, and strong positive operating leverage Lower tax benefits and last year's credit recoveries in Puerto Rico and Latin America Revenues up 10% O Good growth in Non interest income driven by higher investment gains and banking fees Loans up 8% О Pacific Alliance up 10% NIM down 9 bps o Primarily driven by margin compression in Mexico and Chile О NIM down 2 bps Q/Q Expenses up 6%5 O Business volume growth and technology costs o Productivity ratio improvement of 230 bps 5 Quarterly operating leverage of +4.8%5, full-year operating leverage +4.3%5 1 Y/Y and Q/Q growth rates (%) are on a constant dollars basis, while metrics and change in bps are on a reported basis 2 Attributable to equity holders of the Bank 3 Net Interest Margin is on a reported basis 4 Provision for credit losses on certain assets-loans, acceptances and off-balance sheet exposures . PCL ratio on impaired loans increased 6 bps 37 5 Adjusted for Acquisition-related costs, including integration and amortization costs related to current acquisitions, and amortization of intangibles related to current and past acquisitions

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