1H24 Financial Results

Delivering Balanced outcomes - delivering for all stakeholders Customer People ⑧Community Shareholders Net Promoter Score1 People engagement² Reputation score³ Total Shareholder Return4 Rank Period % Rank Consumer #1 10yr 134% #1 76% 65.6 67% 53.0 Consumer digital #1 5yr 91% #1 Business #1 3yr 54% #2 #2 Business digital #1 1yr 16% #2 2018 Sep 23 Jun 18 Dec 23 1. Refer to sources, glossary and notes at the back of this presentation for further details. 2. Represents results from employees who undertook the 'CBA Your Voice' engagement survey. 3. CBA and major peer bank reputation scores. Source: RepTrak, The RepTrak Company. Data is collected throughout the quarter and reported at quarter end from July 2020. 4. Source: Bloomberg. Total Shareholder Return as at 29 December 2023, compared to major peer banks. 43

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