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Investor Presentaiton

Better Business Results Driven by Best-in-Class Customer Experience Domestic NPS & Revenue Premium 106% 15% 119% Strong relationship 117% 51% 38% observed between NPS and Revenue Premium 2010 2015 Domestic Revenue Premium 2019 YTD 3Q19 Domestic NPS Note: NPS sourced from Domestic ISM Surveys; 2019 PRASM data is TTM 3Q19; 2019 NPS Data is YTD-Oct 2019 ADELTA 44
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