Investor Presentaiton

60 60 55 59 Continued Productivity Leadership expenses as % of revenues 97* * 1997 excludes unusual items 56.5% 98 99 2000 11 Strong Capital Ratios % of risk-adjusted assets 14 12.2 11.9 12 10.6 Total 10 8 8.6 Tier 1 8.1 7.2 6 4 Common 6.0 6.9 7.3 2 0 1998 1999 2000 12

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