Investor Presentaiton
Appendix 8 Resilient performance in a challenging environment
2 Leading the industry¹ and supporting our customers during Covid-19
Supporting customers
Record high Net Promoter Scores (+682)
Leading the industry in the response to Covid-19 5
Exceptional personal commitment from our people, rallying
around our customers when they've needed us most.
B20
SAUDI ARABIA 2020
Enabled clients to transact digitally overnight, e.g. ITS
enablement via a phone call³
Outstanding business contingency plans, ensuring the flow
of goods and documents
Supporting clients' funding and liquidity needs; fast track
approvals; 50k+ trade finance extensions in 1H20
ADB
Extending liquidity into supply chains (15% SCF asset growth 4),
helping clients enhance and protect their supplier relationships
Leveraging investment in new data capabilities to help
clients navigate risks and repurpose their supply chains
As Co-Chair of the B20 Trade & Investment Task
Force, HSBC was instrumental in:
☐
Ensuring markets remained open in the midst of the
crisis for the free flow of critical goods and services
Establishing a fact base to show why open trade
matters: $10tn increase in GDP in 20256
Reaching consensus among the B20 (representing
millions of G20 corporates) on bold, ambitious,
practical policy recommendations to unlock this value
New partnership with the Asian Development Bank
to support Covid-19 related supplies:
Creating a new industry-wide standard for financing
through partnerships (i.e. between Banks and
Multilaterals/ ECAs)
Establishing a capital efficient supply chain financing
programme to support companies providing supplies
relating to Covid-19;
1.
Euromoney award for Best Trade Bank for 3rd consecutive year
5.
2.
Average of June to August 2020 scores
Euromoney award for Global Excellence in Leadership in acknowledgement of our "extra efforts" to support
customers, communities and employees through the coronavirus pandemic
18
3.
ITS Internet Trade Service, only for clients already on HSBC net
6.
Source: HSBC-BCG joint paper "The $10 trillion case for open trade", September 2020
4.
Supply Chain Finance period-end balances growth August 20 vs August 19
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