Selected Historical Financials of CEZ Group
Our retail business provides robust volume growth and best in
class customer satisfaction
Electricity and natural gas supplied to
retail customers
(TWh)
www.cez.cz/en
+7%
14.3
13.4
5.1
4.4
+16 %
9.2
9.0
+2%
2021
Natural gas
2022
Electricity
Retail defended the title of the "Most
trusted energy supplier in CZ"
• Customer satisfaction indicator (CX) of more
than 85% is continually improving
*
"Most trusted energy supplier" in Czechia
Number of connection points increased by 4%
to 3.29 m thanks to
•
some competitors ceasing activities in Q4
2021
lower acquisition campaigns of alternative
suppliers due to high price volatility
Volume growth driven by growth of customer
base partly offset by energy saving
incentivized by higher pricing. Gas supply
growth driven by acquisitions of customers
with higher consumption.
* based on an independent survey conducted with more than 4,000 respondents as a part of the 9th annual national Trusted Brands program
(monitoring and awarding brands that Czech consumers trust most)
G
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