Arla Foods Annual Report 2020
Management Review Our Strategy Our Brands and Commercial Segments Our Responsibility Our Governance
Our Performance Review Our Consolidated Financial Statements
Our Consolidated Environmental, Social and Governance Data
Social figures
2.5 FOOD SAFETY - NUMBER OF PRODUCT RECALLS
Social figures
2.6 ACCIDENTS
Number of product recalls decreased
As a global food company, food safety is key to Arla.
A core responsibility for Arla is to ensure that products
are safe for consumers to eat and drink, and that the
content of the product is clearly and appropriately
labelled on the packaging. Food safety is also one of our
most important indicators towards consumers,
signalling that Arla's products are produced and
labelled according to the highest quality standards.
In 2020, the number of product recalls fell to 1
compared to 4 last year. Arla is dedicated to ensuring
that its products are safe to consume and works
continuously across the value chain, including with
suppliers, to reduce the number of recalls to as close to
zero as possible. All product incidents must be dealt
with in a timely manner to ensure the safety of our
consumers as well as the legality and quality of product
and brand protection (Arla or private label). The handling
of all public recall incidents follows a detailed and
standardised process. Product incident management is
also tested annually.
Accidents remains key priority
Arla has a complex and long value chain and offers a
large variety of jobs across geographies. Our employees
are key to the success of Arla, and it is our ambition to
provide all employees with safe and healthy working
conditions. Arla is committed to preventing accidents,
injuries and work-related illnesses.
A systematic approach to target-setting and tracking is
applied to mitigate risks and reduce problems in an
ongoing close collaboration with employees across the
organisation. Accidents resulting in injuries can be
lost-time accidents (LTAs) as well as non-lost-time
accidents (minor). The number of LTAs per 1 million
working hours decreased to 5 compared to 6 last year.
ESG Table 2.5 Recalls
2020
2019
2018
2017
2016
ESG Table 2.6 Accidents
(per 1 million working hours)
2020
2019
2018
2017
2016
Number of recalls
1
4
2
10
6
Accident frequency
5
6
8
10
11
וווי
Accounting policies
In accordance with ESG reporting standards, product
recalls are defined as public recalls. A public recall is the
action taken when products pose a material food safety,
legal or brand integrity risk. Public recall is only relevant
if products are available to the consumers in the
marketplace.
Public recalls are reported as soon as they happen, and
an incident report must be completed about each
incident within two weekdays from the first notice of
the problem. The total number of public recalls is
reported externally on an annual basis.
Accounting policies
Accidents are defined as any sudden and unplanned
event that results in personal injury, ill health, or
damage to or loss of property, plant, materials or the
environment, or a loss of business opportunity.
An LTA is a work place injury sustained by an employee
while completing work activities that results in the loss
of 1 or more days off from work on scheduled working
days/shifts. An accident is considered a lost-time accident
only when the employee is unable to perform the
regular duties of the job, takes time off for recovery, or is
assigned modified work duties for the recovery period.
All employees sustaining injury or illness related to
the work place are required to report it to their team
leader/manager as soon as reasonably practical,
regardless of severity. Employees at all sites have access
to a mobile application where they can quickly and
easily report any accidents. Notification must be done
prior to the injured party leaving work. Accidents
reported after the end of the injured party's working day
may not be accepted as a workplace accident. However,
there could be accidents which are not reported. The
number of accidents is reported monthly to the Board
of Directors and Executive Management Team.
131 ARLA FOODS ANNUAL REPORT 2020View entire presentation