Investor Presentaiton

④Key tasks for 2020 Year of Enhanced Implementation Stimulate vitality Fortification Make agile response Achieve breakthroughs in key areas Digestion 4 key areas Improvement Penetration Forging Ahead with the Goal of Building a World-class Bank in the New Era 5 key battles Technological Reform Key Regional Business Data Governance Push forward Key Business Areas efforts Fight Smart Operation and Outlet Transformation battles Globalized Development Integrated Operations Scenario Development Forestall and Defuse Risks Continuously generate greater value for shareholders, customers, employees and society 18

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