Investor Presentaiton
economic
INDICATOR
CONTENT
•Inspected garment
• Private labels supplied through CAT-MEX
• Exported pieces to Central America
EC9 Understanding
and description of
significant indirect
economic impacts,
including its scope.
Improving the quality of life
.
Openings
• New job opportunities
2013 Financial and
Social Responsibility Report
2012 MEXICO
47.3 million
16
0
Fertile Soil Program
-Small and Medium-sized
3,408
farmers supported
-Benefited families.
7,338
-Purchases generated (mp)
986
One hand to grow
- Suppliers
549
- Total sales (mp)
572.1
2012 CAM
2013 MEXICO
2013 CAM
58.2 million
19
115,674
Fertile Soil Program
-Small and Medium-sized
farmers supported
1,733
-Benefited families
5,051
-Purchases generated (mp)
One hand to grow
- Suppliers
289
Total sales (mp)
367.3
263
61,428
22
7,213
214
12,624
21
1,070
Customer satisfaction
Supplier development
- Availability of medications, products and services for low income level people, improving their quality of life and financial capability.
Promoting social awareness in sustainability and community support.
- Strengthening several areas, such
as the textile industry.
-Double Freshness Guarantee,
program that guarantees our
customers will get their money
back and a new similar item in
case the fresh item they bought
does not meet their standards.
- Customer Service Call Center
(CAT) or call center for
information, comments and
suggestions (PR5).
Customer Service Call Center (SAC)
or call center started operating
throughout the region in 2010
to answer customer questions,
receive their suggestions and
complaints (PR5).
Strengthening several areas, such
as the textile industry.
-Double Freshness Guarantee,
program that guarantees our
customers will get their money.
back and a new similar item in
case the fresh item they bought
does not meet their standards.
- Customer Service Call Center
(CAT) or call center for
information, comments and
suggestions (PR5).
We work closely with suppliers of all sizes that star showing their product in several stores.
If their product is profitable, it is distributed in all stores of that business format.
Customer Service Call Center (SAC)
or call center started operating
throughout the region in 2010
to answer customer questions,
receive their suggestions and
complaints (PR5).
SMES (many of them family-owned) have an increase in productivity, profitability, equipment and number of employees, among others.
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