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Investor Presentaiton

TAKEAWAYS BEST RESULT IN OUR HISTORY, CONFIRMING THAT WE HAVE ADEQUATELY PREPARED FOR DIFFERENT SCENARIOS A BEST EFFICIENCY RATIO IN THE SECTOR AND IN OUR HISTORY: 33.8% 2 D RECORD CUSTOMER ACQUISITION, EVIDENCING OUR ASSERTIVE STRATEGY OF BUILDING A UNIQUE PLATFORM WITH A COMPLETE OFFERING AND SERVICE COMMITMENT 5 ROE CONSISTENCY: 21.6% 3 6 OUTSTANDING BUSINESS PERFORMANCE: SUSTAINABLE REVENUE GROWTH, LOWER EXPENSES AND CREDIT COST BELOW 2019 CULTURE THAT VALUES OUR PEOPLE AND IS COMMITTED TO SOCIETY 21 TAKEAWAYS

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