Babylon Healthcare and Sickcare Overview
We Have Demonstrated Exceptional Accessibility, Quality and
Affordability Across All Markets We Entered
Affordability
Clinical
Quality
Accessibility
98% 4 and 5-Star Ratings (1)
90%
Consultations Within
30 minutes(2)
米
95%
4 and 5-Star Ratings (3)
91%
4 and 5-Star Ratings (5)
95%
Retention (4)
20%
of Entire Population
Registered (6)
80%
Completion Rate of In-app
Health Assessment(7)
"Outstanding"
91%
Clinical Audit Score (9)
CQC Awarded Ranking in Leadership
102
Data Points Risk Assessment
97%
NHS Quality Framework Pts in
Clinical Domain Rate (8)
98%
of Calls Answered Within
30 Seconds (10)
$430
Annual ER Cost Savings Per
Member w/Digital Consults (11)
Up to
35%
Acute Care Savings (12)(13)
55%
Reduction in Unit Cost of
Consultation(14)
34%
Avoidance of ER/Urgent Care
Visits w/Digital Consults (11)
25%
Fewer A&E Visits (12)
30%+
Savings on Clinical
Consults (15)
Notes: 1) For 2020-2021YTD. Includes ratings from our virtual care and Babylon VBC services. 2) For 2020 General Medical consultations. 3) 2019 to date for the UK business. 4) Babylon NHS data: In the first 3 months of membership, for patients who access a consultation, across 2020. 5) 2019-2020 data. 6) Based on 2.43M
users registered as of February 2021. 7) -80% of 242 users who started the main health assessment flow went on to complete the main health assessment flow. Based on Home State Health Babylon VBC data for the period of October 1, 2020 - April 1, 2021. 8) NHS Digital: Quality Outcomes Framework (QOF) 2019/20. 9) Average
across all 1,567 clinical audits in 2020. 10) Call center reports for January-February 2021 data. 11) Average saving resulting from a member having a digital consultation, given 34% of members surveyed say they would otherwise have visited ER or Urgent Care. Cost saving calculated under the assumption that the survey is
accurate (assumes 80% adherence. i.e. 80% of the users who respond if I hadn't had access to Babylon's digital consultations offering then I would have gone to the ER' do not go to the ER following the consultation). Based on Babylon consultations data from all US Centene plans that have Alternative Health Choice (AHC)
surveys as part of their consultation booking flow. The time period under consideration is January 2020 - February 2021. 12) Based on UK data, specifically for our UK GP at Hand (NHS) service. 13) Babylon GP at Hand acute care cost per weighted patient in 2019/20 was compared to the North West London average in 2019/20,
using NHS funding formulae to account for age, sex and other factors influencing health need. North West London is used as the comparator as Babylon GP at Hand is based in this area. 14) From 2018 to 2020. 15) For Senior Nurse / GP consultations. In 2020, 32% of triage nurse calls were treated at the triage stage; 68%
proceeded to Senior Nurse/ GP consultations.
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