Investor Presentaiton

Delivering Long-term Value to Shareholders. Federal Education Loans Segment ✓ Providing payment relief to borrowers impacted by COVID-19 ✓ Improved net interest margin from 83 bps to 99 bps, year over year, as our portfolio benefits from a low-rate environment ✓ Actively managed our portfolio, decreasing our delinquency rate from 11.7% to 9.2% year over year ✓ Reduced operating expenses $72 million, or 20%, year over year Consumer Lending Segment Originated $4.6 billion of Private Education Refinance Loans ✓ By optimizing our funding mix, we produce assets with durable margins and superior risk adjusted returns ✓ Actively managed our portfolio, decreasing our delinquency rate from 4.6% to 2.6% year over year Reduced operating expenses by $10 million, or 6%, year over year Business Processing Segment ✓ Leveraged our technology enabled platform to win new contracts and serve our customers and clients Utilizing Navient's flexible infrastructure and over 4,500 employees to support clients by providing critical COVID-19 services in their communities ✓ Grew revenue 18% year over year despite unprecedented disruption ✓ Demonstrated our differentiated expertise and franchise value to new and existing clients 99 bps NIM Note: Yearly data is as of 12/31/2020, unless otherwise noted. 1 As of 2/19/2021 2 Item is a non-GAAP financial measure. See pages 49 - 51 for a description and reconciliation. © 2021 Navient Solutions, LLC. All rights reserved. 320 bps NIM 19% EBITDA margin 2 III 4

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