Investor Presentaiton

1 Strategic Plan: Personal Bank Priorities Create one performance- oriented Personal Bank 2 Enhance focus products and processes 3 Lead with digital- first approach 4 Build a purpose- Seeing beyond numbers." driven brand Voir au-delà des chiffres." Personal Bank | Repositioning for Growth Launched phased rollout of Digital Account Onboarding, starting with employees, allowing for anytime, anywhere customer acquisition Introduced self-service password resets, helping divert more than 5,000 calls per month from the contact centre Launched refreshed and modernized online platform, LBCDirect, which is now more intuitive and improves the overall customer experience 6

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