Momentum Across Key Metrics
Key Performance Indicators
Key Performance Indicator
Direct to Consumer
("DTC") Revenue
Average Order Value
("AOV")
Average Life Time
Lifetime Value ("LTV")
Commerce Revenue
Active Subscriptions
LTV: CAC
Definition
Direct to Consumer revenue consists of product sales through our monthly subscription boxes (Toys
and Treats Subscriptions, BARK Bright, and BARK Eats), as well as sales through our website,
BarkShop.com ("BarkShop").
Direct to Consumer Revenue divided by Subscription Shipments.
Average Life Time is calculated as 1 divided by Average Monthly Subscription Shipment Churn.
Lifetime Value ("LTV") for a given period is calculated as Average Order Value multiplied by the Direct
to Consumer gross margin percentage for the period, then multiplied again by Average Life Time for
the period.
Commerce revenue consists of product sales to retailers and through marketplaces.
BARK defines Active Subscriptions as the total number of unique product subscriptions with at least
one shipment during the last 12 months. Active Subscriptions does not include gift subscriptions or
one-time subscription purchases.
A measure of the return on the cost to acquire New Subscriptions. Calculated as LTV divided by CAC.
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