2021 Results and Financial Review

• Canada general insurance Commercial lines Personal lines FY21 FY20 Change FY21 FY20 Change GWP (£m) 1,268 1,153 10% GWP (£m) 2,187 2,118 3% Underwriting (£m) 140 (100) Underwriting (£m) 153 262 (42)% COR 86.8% 110.2% (23.4)pp COR 92.6% 87.2% 5.4pp PYD and weather* (1.5)% 3.7% PYD and weather* (0.4)% (0.9)% COR excl. PYD and weather 88.3% 106.5% COR excl. PYD and weather 93.0% 88.1% GWP growth of 10% driven by continued rate strengthening and a shift to higher value policies, with average premium up 9.1% Strong improvement in COR primarily driven by decreased Covid related claims (favourable) / unfavourable • GWP up 3% due to higher new business and retention, partially offset by rate reductions in Ontario motor COR increased 5.4pp driven largely by higher catastrophic weather losses and contingent profit commission, partially offset by enhanced pricing and underwriting AVIVA 26

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